We are committed to transparency and fairness in all our operations. Please review our policies below to understand how we handle your data, the terms of using our platform, and our refund procedures.
You can cancel your hotel booking and receive a full refund if the cancellation is made at least 48 hours before the scheduled check-in time. Cancellations made within 48 hours of the check-in time may be subject to a cancellation fee equivalent to one night's stay.
Refunds will be processed within 5-7 business days after the cancellation is confirmed. The refund will be issued to the original payment method used for the booking. Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.
Some hotel bookings may be marked as "non-refundable" at a discounted rate. These bookings cannot be refunded under any circumstances. Please check the booking details carefully before confirming your reservation.
In cases of exceptional circumstances (such as illness, death in the family, or natural disasters), we may consider refund requests on a case-by-case basis. Supporting documentation may be required to process such refunds.
For any refund requests or inquiries, please contact our customer support team at support@auronae.com or call our 24/7 helpline at +1-800-123-4567. Our team will assist you with the refund process and provide any necessary information.